If you have an emergency, please contact the vendor directly to get the issue resolved as soon as possible.  Once you have contacted the vendor to get a resolution started, please submit a warranty request through our website.  A Manager will then be notified to follow up with you and the vendor to ensure you are taken care of as soon as possible.  The Manager will also want to inspect the issue to see if any further action is required to get the situation completely resolved for you.  Please be advised that if an emergency service is deemed as homeowner caused (damage, lack of maintenance, etc.) or an act of nature (storm, etc.), a service charge could be imposed by the vendor upon service.

 Emergency Contacts

→ Plumbing:  Cathedral Plumbing at (972) 446-2500

→ HVAC:  K&S Heating & Air at (972) 271-9319

→ Electrical: Lanehart Electric at (972) 721-1004

→ Roofer: Corey Construction  at (832) 300-3700 or CMAC at (214) 640-0214

 Emergency includes situations such as:

• Smell gas at any time: Turn off the supply where it comes out of the wall and contact the plumber.  If you smell gas coming from your outside meter, contact the gas company.

• Water leaks at interior fixtures: Turn off the water supply where it comes out of the wall or at the main house cut off location and contact the plumber.  The water lines are full of water all over your house, so if you cut off the whole house, you will need to drain the water lines by turning on an exterior faucet.

• Short in electrical: Turn the affected breaker off in your electrical panel and contact the electrician.

• Roof leak: Contact the roofer as soon as the weather allows.  If the leak is caused by the storm, please contact your insurance company to inspect as well.

• HVAC not working: Contact the HVAC company directly to get the ticket started. The following emergency guidelines are for houses with only one HVAC system.  If you have two systems, please move into the part of the house that is working and submit a request, this is not considered an emergency.
• Total loss of heat when the outside temperature is below 40 degrees F
• Total loss of air conditioning when the outside temperature is above 90 degrees F

Windsor Homes would like to thank you for choosing us as your new home builder.  We proudly use quality construction materials and procedures on all the homes we build. At Windsor Homes, we stand behind every home we build with a solid warranty program through a third-party warranty group.  Every new home is covered by one of the leading and most comprehensive, home warranty programs in the marketplace today.  With a third-party warranty, your single largest investment is protected against unexpected repair or replacement expenses.

One Year (Limited Warranty)

From the date of closing, for a period of one year, your home will be free from defects in materials and workmanship.  Items such as appliances and heating and cooling equipment are covered under manufacturer’s warranties.  This warranty does NOT cover normal wear and tear and is considered homeowner maintenance.

Two Year (Mechanical Delivery)

From the date of closing, for a period of two years, your home will be free from defects in mechanical installations, including electrical, plumbing, and heating and cooling systems.

Ten Years (Structural)

From the date of closing, for a period of ten years, your third-party warranty group will make sure your new home will be free from defects of certain structural components.

Items to remember:

• Requests MUST be submitted through our website for documentation purposes. Please be as thorough as possible with your requests.

• After your request has been submitted, one of our managers will contact you within two business days to inspect the request and schedule repairs.

• Warranty service hours are Monday – Friday, 8am – 5pm, excluding holidays. Please keep this in mind when requesting service, so to provide proper access to get you resolved in a timely manner.

Congratulations on becoming a homeowner! This is an exciting time, and we’re thrilled to have you as part of our community. As you settle into your new home, it’s important to familiarize yourself with your homeowner responsibilities to ensure a smooth and enjoyable living experience. Below is a guide to help you navigate your responsibilities as a proud homeowner.

Regular preventative maintenance is necessary to prolong the life of the home. Your obligation is to care for your home in such a way as to prevent or minimize damage to it. Such ongoing homeowner maintenance responsibilities include, but are not limited to:

(a) Periodic repainting and resealing of finished surfaces are necessary. This includes windows and outside boards to prevent moisture penetration and damage.

(b) Caulking (inside & out) for the life of the home.

(c) Regular maintenance of mechanical delivery systems.

(d) Regular replacement of HVAC filters.

(e) Cleaning and proper maintenance of grading around the home and drainage systems to allow for the proper drainage of water away from the home.

(f) Periodic maintenance on all manufactured products according to the manufacturer’s instructions and specifications.

(g) Periodic mortar touch ups on any stone and brick work to prevent brick separation

(h) Periodic grout touch ups on tile work to prevent moisture penetration or extensive damage

(i) Other standard and customary maintenance repairs.

In the event of a warrantable event, you have a duty to make reasonable efforts to minimize or avoid losses. It is imperative to report emergencies such as leaks promptly to prevent further damage. Please use the link https://windsorhomestexas.com/warranty-request/ to file a warranty claim. Please review the link https://windsorhomestexas.com/emergency-procedures/ for procedures on emergency warranty submittals, as well as a list of emergency contacts.

Finally, you should be aware that all new homes go through a period of settlement and movement. During this period, your home may experience some minor material shrinkage, cracking, and other events that are normal and customary.  Please keep in mind that no two houses will have the same amount of shrinkage and/or cracking and should not be compared to one another.  Because we value your business, Windsor Homes provides a single, complimentary, shrinkage/cracking repair on your home within the first year from your closing date.  This includes drywall cracks and nail-pops, as well as caulking touch ups that have shrunk or cracked during the first year.  This courtesy does not cover normal wear and tear on the home and is not another walk-through on the home with the warranty representative assigned. If you discover cracking beyond your first year and believe it’s related to structural damage, please report it through our website so a member of our team can investigate. We can help by providing feedback related to construction to help determine if you should file a claim with your 3rd party structural warranty company.  We are happy you chose Windsor Homes as your trusted builder, and we are here to help.

Windsor Homes stands behind all the parts and pieces that were used to build your home because it was built with great care and attention to quality.  However, since your home is one of a kind and built by human hands, some things may not work as intended and need to be repaired.  This is where our warranty service steps up to get you taken care of.  Windsor uses a combination of builders that built your home and warranty managers to get you resolved in a timely manner.  The warranty request is also tracked by upper management to ensure a timely resolution to your issue. 

Once you submit a request for a warranty, one of our managers will be assigned to your request and will reach out to you within 2 business days (except for emergencies) to schedule an inspection of your request.  Windsor Homes’ business hours are Mon-Fri 8am-5pm, excluding holidays.  Please have an adult (someone over the age of 18) available within 2 business days from contact, for an inspection to be performed.  Once your request is inspected, the manager will schedule the agreed upon repairs to be performed in a timely manner.  Please make sure Windsor Homes is allowed access (with an adult present) during regular business hours to resolve your request.  Upon completion of warrantable items being addressed, the assigned manager will email you confirmation that all warrantable items have been resolved and that the request will be closed out as complete.

 If someone cannot be available during regular business hours for the inspection and/or repairs, Windsor Homes may close out the warranty due to no access.  You will be emailed by the assigned manager asking you to resubmit the request when you have a better idea of when Windsor Homes can gain access.  The request has been logged into our system and can be resubmitted once access can be granted.